Box Office Info
Tel: 01707 645 005
Fax: 01707 649 849
Box Office Times
Monday – Friday : 9.45am – 4.45pm
Saturdays: 10.00am – 1.45pm Summer Holidays closed unless there is a show in the daytime.
Most Evenings: 7.00pm – 8.30pm This may vary so please call in advance before making a special journey to purchase tickets. Summer holidays closed unless there is a show or film running that evening.
Booking by Telephone & Online
Wyllyotts promoted shows advertised ticket prices are inclusive of a venue levy for January shows onwards. This is retained by the venue to sustain and develop our programme. Private hires and cinema are subject to a £1.50 booking fee per transaction. If the answerphone is in operation the Box Office is either busy or closed, please leave a message and we will return your call.
Booking in Person
You may book in person at the Box Office and use either cash, credit card or cheque. We accept most major credit cards, except American Express and Diners. Cheques must be made payable to Hertsmere Leisure and be accompanied by a guarantee card.
Tickets can be reserved, pending payment for three days only unless it is a group booking.
Conditions of Sale
We regret that tickets cannot be refunded or exchanged after purchase.
Babes in Arms
Babes in arms (children under the age of one) are not generally admitted into the theatre. Exceptions may be made for some children's shows at our discretion. To comply with fire regulations a ticket must be bought for all children, however young.
At Hertsmere Leisure we are dedicated to safeguarding and preserving your privacy when
collect from you when you are on this site.
We do update this Policy from time to time so please do return and review this Policy regularly.
Information We Collect
In operating our website we may collect and process the following data about you:
i. Details of your visits to our website and the resources that you access, including, but
not limited to, traffic data, location data, weblogs and other communication data.
ii. Information that you provide by filling in forms on our website, such as when you
registered for information or make a purchase.
iii. Information provided to us when you communicate with us for any reason.
We may on occasion gather information regarding your computer whilst you are on our
website. This enables us to improve our services and to provide statistical information
regarding the use of our website where appropriate.
Such information will not identify you personally it is statistical data about our visitors and their
use of our site. This statistical data does not identify any personal details whatsoever.
Similarly to the above, we may gather information about your general internet use by using a
cookie file. Where used, these cookies are downloaded to your computer automatically. This
cookie file is stored on the hard drive of your computer as cookies contain information that is transferred
to your computer's hard drive. They help us to improve our website and the
service that we provide to you.
All computers have the ability to decline cookies. This can be done by activating the setting
on your browser which enables you to decline the cookies. Please note that should you
choose to decline cookies, you may be unable to access particular parts of our website.
Use of Your Information
The information that we collect and store relating to you is primarily used to enable us to
provide our services to you. In addition, we may use the information for the following purposes:
i. To provide you with information requested from us, relating to our products or
services. To provide information on other products which we feel may be of interest
to you, where you have consented to receive such information.
ii. To meet our contractual commitments to you.
iii. To notify you about any changes to our website, such as improvements or
service/product changes, that may affect our service.
If you are an existing customer, we may contact you with information about goods and
services similar to those which were the subject of a previous sale to you.
If you are a new customer, we will only contact you when you have provided consent and only
by those means you provided consent for.
If you do not want us to use your data you will have the opportunity to withhold your consent
to this when you provide your details to us on the form on which we collect your data.
Hertsmere Leisure are committed to protecting your privacy and sending you relevant
information and offers. We do not share the information you give us with any other party.
Storing Your Personal Data
Data that is provided to us is stored on our secure servers. Details relating to any transactions
entered into on our site will be encrypted to ensure its safety.
The transmission of information via the internet is not completely secure and therefore we
cannot guarantee the security of data sent to us electronically and transmission of such data
is therefore entirely at your own risk. Where we have given you (or where you have chosen) a
password so that you can access certain parts of our site, you are responsible for keeping this
Disclosing Your Information
Where applicable, we may disclose your personal information to any member of our group.
This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any).
We may also disclose your personal information to third parties:
i. Where we are legally required to disclose your information.
ii. To assist fraud protection and minimise credit risk.
Third Party Links
You might find links to third party websites on our website. These websites should have their
own privacy policies which you should check. We do not accept any responsibility or liability
for their policies whatsoever as we have no control over them.
Access to Information
The Data Protection Act 1998 gives you the right to access the information that we hold about
you. Please note that any demand for access may be subject to payment of a fee of £10
which covers our costs in providing you with the information requested. Should you wish to
receive details that we hold about you please contact us using the contact details below.
Please do not hesitate to contact us at (E) firstname.lastname@example.org , or post
to: Hertsmere Leisure, Marketing Department, Unit 8 Borderlake House, Lowbell Lane,
London Colney, Hertfordshire AL2 1HG.